Thinking
ahead. That's the value-added benefit you gain using
our Support Services. We put together client-specific
packages that are geared toward creating self-sufficent
positioning for your staff and your organization. What
does all of this mean? It simply means that we offer
forward-thinking ways to help your company reduce the need
for long-term technical support...allowing valuable
operating dollars to stay within your organization.
At times, all IT organizations need outside assistance.
Wherther you need an experienced technician to diagnose a
problem, or a second set of eyes to aid in diagnosing an
issue - we can help! Techsys provides support packages to
assist everything from an occasional to an ongoing need
for outside assistance. All packages are customizable to
meet your organization’s needs.
| |
Economy |
Standard |
Advanced |
Enterprise |
| E-Mail / Web Access |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Telephone Access |
Not
Available |
Optional |
Included |
Included |
| Remote & Onsite
Access |
5 hours/mo. |
12
hours/mo. |
28
hours/mo. |
64 hours/mo.
|
| Priority
1 Response |
4 hours |
4
hours |
2
hours |
2
hours |
| Priority
2 Response |
4
hours |
4
hours |
4
hours |
2
hours |
| Priority
3 Response |
8
hours |
4
hours |
4
hours |
4
hours |
| Priority
4 Response |
8
hours |
8
hours |
4
hours |
4
hours |
| Number of Support Contacts |
Only
1 |
Up
to 2 |
Up
to 4 |
Up
to 8 |
| Knowledgebase |
Included |
Included |
Included |
Included |
Management
Reports |
Included |
Included |
Included |
Included |
| Priority Response |
Optional |
Optional |
Optional |
Optional |
| After-hours Support |
Optional |
Optional |
Optional |
Optional |
| Discounts for Other Services |
5% |
10% |
15% |
20% |
| |
|
|
|
|
| Pricing |
$995/mo. |
$1995/mo. |
$3995/mo. |
$7995/mo. |
For
more information on how Techsys Software Services
can reduce your long-term mainframe staffing costs,
contact us at (877) 390-4878.
|
